AI Adoption and Use Statement

Last updated: June 2026

At GC Aqua Park, we’re always looking for ways to make your experience better. That includes using artificial intelligence (AI) in some parts of how we operate. This statement explains how we use AI, what safeguards we have in place, and how we protect your information.

How we use AI

Answering your calls
We use an AI-powered phone system (Dialpad) to help answer inbound calls, respond to common enquiries, and connect you with the right team member. If you’d prefer to speak with a person at any time, just ask and we’ll transfer you straight away.
Internal operations
We use AI tools internally to help our team with tasks like drafting documents, analysing data, and preparing reports. These tools are used by staff only and do not interact directly with guests

What we don’t do

• We do not use AI to make decisions about your safety. All safety-critical decisions are made by trained human staff.
• We do not use AI to generate or post fake reviews.
• We do not sell your data to AI companies or use it to train external AI models.

Your privacy

Any information collected during AI-assisted interactions, such as phone calls, is handled in accordance with our Privacy Policy and the Australian Privacy Act 1988. We only collect what we need to help you, and we store it securely.

If you have questions about how your information is handled, please contact us at accounts@gcaquapark.com.au.

Human oversight

We maintain human oversight of all AI tools we use. Our team reviews AI interactions regularly to check for accuracy, fairness, and quality. If an AI tool makes a mistake that affects you, we want to know about it.

Contact us

If you have any questions or concerns about our use of AI, please get in touch:

GC Aqua Park Marine Parade, Southport QLD 4215
Phone: 07 5241 1615
Web: gcaquapark.com.au
Email: accounts@gcaquapark.com.au

This statement is reviewed annually and updated whenever our AI use changes in a meaningful way.