Accessibility & Inclusion Action Plan
At GC Aqua Park, fun should feel open, welcoming and achievable for as many people as possible.
Our Accessibility & Inclusion Action Plan sets out how we support guests with disabilities, hidden disabilities, sensory needs, mobility needs and carers, while continuing to improve the experience over time.
What We Already Provide
- Accessible Play ticket options available during suitable sessions
- Hidden Disability Sunflower recognition and team awareness
- Water wheelies chair available for supported water access
- Beach matting and accessible pathways into key areas
- Wheelchair-accessible undercover viewing area
- Companion and carer support, including free companion activity access where appropriate
- Accessible public bathrooms nearby in Broadwater Parklands
- Access to a first aid room that can be used as a quiet chill-out space when needed
- Pre-visit support by phone or email for guests who want to plan ahead
How Our Team Supports Guests
Our team is trained to provide patient, practical and respectful support. That includes:
- helping guests and carers plan the safest way to enjoy the park
- recognising the Hidden Disability Sunflower
- adapting instructions where safe and practical
- helping guests understand the physical requirements of the aqua park
- supporting carers and families with clear information before arrival
Learn more about our [Positive Impact initiatives].
Planning Your Visit
If you or someone in your group has access needs, contact our team before booking. We are happy to talk through what is possible, what to expect, and the safest way to plan your visit.
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Important Safety Note
GC Aqua Park is an open-water inflatable activity in a tidal saltwater environment. Participants must be able to swim, wear a life jacket, and have the strength and confidence to move through the course safely.
For guests who are not suited to the main inflatable course, our team can talk through viewing options, companion support, accessible facilities and other ways to enjoy the park environment.
Proud to support the Hidden Disability SUNFLOWER program.
Our Improvement Priorities
We are continuing to improve accessibility and inclusion by:
- reviewing access pathways and guest arrival points
- improving pre-visit accessibility information on our website
- creating clearer video guidance for guests and carers
- continuing staff training around disability awareness and inclusive guest support
- gathering guest and carer feedback after visits
- reviewing opportunities to improve sensory-friendly and supported participation options